Warranty Request
Please fill out the form below to initiate your warranty claim. We will review your claim and reach out to you via email within 48 hours.
Already submitted a warranty claim? Click here to check its status.
Shokz Warranty Policy
Shokz provides a (2) two-year limited warranty against manufacturing defects for all new products purchased from authorized retailers. Refurbished products purchased from authorized retailers are covered by a (1) one-year limited warranty against manufacturer defects. The warranty period begins from the original purchase date, which also applies to the replacement product.
*Please don’t scrap your headphone since we may require you to send it back to us.
Step One: See If You’re Eligible
Country *
Select country
Select country
United States
Canada
For support outside of the US & Canada, please visit our
international support site.
Purchase date *
Got your headphones as a gift? Please share the date you received them.
Reason for claim *
Select reason for claim
Select reason for claim
Physical Defect
Power/Charging Issue
Connectivity issue
Speaker Issue
Microphone Issue
Pet damage
Accidental damage
Other
Product Serial Number *
Please note: if your claim is approved, our team will do our best to replace your product with the same or an equivalent model.